Meta has announced an update to the WhatsApp Business Solution Terms, effective January 15, 2026. The new terms introduce additional clarity around AI usage, data handling, and third-party integrations for all WhatsApp Business Solution Providers (BSPs).
This update is primarily intended to restrict external large language model (LLM) providers—such as OpenAI, Anthropic, or Perplexity—from using WhatsApp message data for AI model training or analysis.
Connect’s Conversation AI remains fully compliant with these new terms. Our AI operates within Connect's infrastructure, acts on behalf of your business, and does not share or train on your WhatsApp data.
You can continue using Conversation AI on WhatsApp without any changes or interruptions.
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We’re thrilled to announce the global expansion of WhatsApp Coexistence! Businesses can now connect their existing WhatsApp Business App to Connect CRM—including accounts registered with Indian phone numbers—and enjoy dual-platform messaging without service disruptions or ban risk.
Unsupported Regions & Countries
Coexistence is not available in:
Countries: Nigeria, South Africa
Why Enable WhatsApp Coexistence?
Stay active on your mobile WhatsApp Business App while unlocking CRM superpowers:
- Bulk Messaging
- Automations & Workflows
- Analytics & Insights
- Seamless Chat Continuity
Get the best of both worlds—personal communication + CRM efficiency—without interrupting existing chats or risking account bans.
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You can now run limited time offers in WhatsApp messages with Countdown Timers.
🌟 How It Works
Add a button in your WhatsApp template and link it to a fixed, recurring, or dynamic timer
Or create a new timer on the fly
When recipients click, they’ll land on an active or expired page based on the timer’s status
🥳 Benefits
Run fixed-time offers in these campaigns to create urgency
Deliver personalised offers using dynamic timers per contact
📝 How to Use
- Enable the feature from the Labs settings
- Create a WhatsApp template
- Add any header of your choice
- In the button section, choose Countdown Timer type
- Or Create your Timer and select your timer (fixed, recurring, or dynamic)
- Click on Edit Timer to edit the timer as required.
- Save the template