We’ve revamped how YouTube tokens work! Tokens are now fully synced with Google’s OAuth lifecycle, eliminating the 30-day expiry that caused reconnections.

No interruptions, no reconnections and just seamless, reliable YouTube posting. Connect once and focus on your content!

No 30 days validity on Youtube, tokens will be refreshed automatically now:

Community users now automatically load by default across Post Composer, RSS Feed, and Community Settings making it easier and faster to select who’s posting without waiting for the list to fetch.

No more waiting for users to appear, creating posts or managing communities is now smoother, and faster.

We are thrilled to announce our new web templates, designed to elevate your marketing efforts. Whether creating a sales funnel, or sending email campaigns, our versatile and user-friendly templates have you covered. Fully customizable and professional, they streamline your workflow, saving you time and letting you focus on engaging your audience and driving results.

Say hello to Quiz Result → CRM Field Mapping 🎉 — a game-changing update that allows quiz results to be automatically mapped into contact-level custom fields in the CRM.

This feature gives you structured, persistent access to quiz data for more personalized automations, segmentation, and follow-ups — eliminating the need for manual tagging or external tools!

Fields are updated each time a contact resubmits the same quiz — no duplicates, just clean overwrites!

Mapped fields can be used in:

🙌 This is a big step forward in turning quizzes into a powerful CRM data source — enabling smarter personalization and deeper automation across your campaigns.

We’ve completely reimagined the dashboard experience by bringing AI-powered insights to the forefront. Now, instead of just viewing raw numbers, you can instantly uncover trends, spot risks, and take action—directly from your dashboards.

Fresh Header Re-Design - A cleaner, modernized header makes it easier to navigate, filter, and edit your dashboards with fewer clicks.

Dashboard AI Summary- With a single click, AI generates a smart summary of your dashboard—highlighting key metrics, growth patterns, and areas that need your attention.

Generated AI Insights- AI doesn’t just summarize—it explains. Get context-rich insights like revenue peaks, performance drops, and next-step recommendations, helping you stay proactive instead of reactive.

Follow-ups on Dashboard Summary- Ask follow-up questions directly from the summary to dive deeper. Whether you want to know what’s driving trends or explore specific metrics, AI gives you answers in seconds.

Widget-Level AI Summaries-Zoom in on any widget—like your Opportunities line chart—and instantly see an AI-generated breakdown of configurations, performance, and comparisons, without manual digging.

Look for the ✨ Summarize Dashboard with AI button at the top of your dashboards and experience a smarter, more actionable way to work with data.

Also, if you hover over any widget in dashboard you will see option of AI too which can help you get more insight.

In the future, Dashboard AI will go beyond summaries and insights. Users will be able to create widgets directly from screenshots or references, making setup faster than ever. These widgets will come with side-by-side real-time analysis and goal-driven suggestions, tailored to how a specific niche or industry is performing.

Meta has announced an update to the WhatsApp Business Solution Terms, effective January 15, 2026. The new terms introduce additional clarity around AI usage, data handling, and third-party integrations for all WhatsApp Business Solution Providers (BSPs).

This update is primarily intended to restrict external large language model (LLM) providers—such as OpenAI, Anthropic, or Perplexity—from using WhatsApp message data for AI model training or analysis.

Connect’s Conversation AI remains fully compliant with these new terms. Our AI operates within Connect's infrastructure, acts on behalf of your business, and does not share or train on your WhatsApp data.

You can continue using Conversation AI on WhatsApp without any changes or interruptions.

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We’re thrilled to announce the global expansion of WhatsApp Coexistence! Businesses can now connect their existing WhatsApp Business App to Connect CRM—including accounts registered with Indian phone numbers—and enjoy dual-platform messaging without service disruptions or ban risk.

Coexistence is not available in:

Countries: Nigeria, South Africa

Stay active on your mobile WhatsApp Business App while unlocking CRM superpowers:

Get the best of both worlds—personal communication + CRM efficiency—without interrupting existing chats or risking account bans.

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You can now run limited time offers in WhatsApp messages with Countdown Timers.

Add a button in your WhatsApp template and link it to a fixed, recurring, or dynamic timer

Or create a new timer on the fly

When recipients click, they’ll land on an active or expired page based on the timer’s status

Run fixed-time offers in these campaigns to create urgency

Deliver personalised offers using dynamic timers per contact

We’ve upgraded our hosting infrastructure to improve uptime and reliability for all funnels, websites, webinars, and e-commerce pages.

With Cloudflare Edge Caching and Cloudflare Always Online, your pages will remain accessible even during service interruptions by automatically serving cached or archived versions.

Edge Caching with Stale Cache Strategy: Pages are stored across Cloudflare’s global network and continue to load during backend outages using a stale cache fallback.

Cloudflare Always Online: In rare cases where Cloudflare is unavailable, an archived version of your page from the Wayback Machine will be displayed instead of an error page.

This update adds multiple layers of reliability so your pages stay online under almost all conditions:

Server Cache – Delivers up-to-date content efficiently and refreshes when changes are made.

Cloudflare Edge Cache – Keeps pages available during brief or regional service issues.

Always Online Backup – Displays a stored version from the Internet Archive if Cloudflare’s network is down.

We’ve completed a full migration of the Snapshots experience to a modernized UI — every screen, every tab, every interaction.

This milestone unifies the Snapshots experience with our modern platform design, bringing enhanced consistency, usability, and data management capabilities for an enhanced experience.

Filtering & Sorting: Quickly refine snapshot lists by multiple parameters.

Search: Instantly find specific snapshots by name or date.

Calendar Filters: Pinpoint snapshots created, imported, or shared within custom date ranges.

This migration marks a major step toward a unified platform experience:

Consistent Experience: A cohesive look and feel across all snapshot operations — aligned with our latest platform standards.

Streamlined Workflows: Logical grouping of actions and improved visual hierarchy simplify data management and accelerate deployment tasks.

High-Value Insights: Powerful filtering and search tools transform how you navigate and analyse large volumes of snapshot data.

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We’ve introduced Snapshot Version Management to make tracking and managing your Snapshots effortless.

Version History: See all past versions of each Snapshot directly in the Snapshot details modal.

Update Summaries: Quickly view what was added, removed, or synced in each version when you performed Snapshot Refresh.

Version References Everywhere: Check the version associated with My Snapshots, Imported Snapshots, and Shared Snapshots — so you always know exactly what’s been shared or imported.

Save time by instantly reviewing version history.

Eliminate the need to maintain offline Excel sheets for Snapshot changes.

Debug faster by knowing precisely what was shared or imported at any point.

Introducing our latest AI-powered innovation for Mobile CRM, the AI Business Card Scanner.

For anyone who networks on the move, at conferences, client visits, or business events, collecting and managing business cards can be messy and time-consuming. Cards get lost, data entry piles up, and valuable connections slip through the cracks.

With this update, all that changes. Simply scan a business card using your mobile app camera, and our AI instantly extracts every key detail - name, phone, email and more and neatly organizes it into your contact list. Add tags right from the creation screen to segment contacts and trigger automations. It’s fast, accurate, and built for professionals who meet dozens of people a day and need to keep every connection within reach.

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AI-Powered Business Card Scanning – Instantly extract and populate contact details (name, email, phone, company, etc.) from a business card with 98%+ accuracy.

Dual-Side Scanning – Capture both front and back of the card to ensure every piece of information is recognized.

Smart Refinement with AI – Not satisfied with the initial scan? Tap “Refine with AI” to enhance extraction accuracy instantly.

Seamless Contact Creation – All recognized data is automatically filled into the relevant contact fields, ready for review and saving.

Media & File Linking – Optionally save the scanned card images to Media Storage and attach them to the contact’s Docs & Files for easy access.

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📲 Scan a Business Card from the Mobile App

Open your mobile app and navigate to Contacts or Quick Actions → Add Contact.

Select Scan Business Card.

Point your camera at the front side of the card and capture it.

Optionally, scan the back side for additional details.

Add Tags: From the same creation screen, select or add Tags to instantly organize contacts for targeted automations, campaigns, or follow-ups.

Review your extracted details, phone, email, company, etc, auto-filled into the contact form.

Toggle Save to Media Storage to keep the card image.

Toggle Add to Files & Folders to attach it to the contact record.

If the extracted info seems off, tap “Refine with AI”, AI will enhance recognition and re-populate the fields with near-perfect accuracy.

Tap Save Contact, and you’re done!

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Free Tier: 50 AI scans/refinements per sub-account per day.

Beyond Free Limit: a small nominal fee

(ask your Account Manager for details on your specific account).

Performance: Achieves 98%+ accuracy in over 98% of use cases, making it the most advanced AI business card scanner available today.

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This feature is designed for real-world speed and reliability, helping you turn handshakes into saved leads within seconds. Whether you’re attending an event, visiting clients, or networking on the go, you can now capture every new contact instantly, without worrying about misplaced cards or manual data entry.

By combining advanced AI text recognition with seamless contact creation, the AI Business Card Scanner ensures your pipeline stays organized, accurate, and always up to date - even before you’ve left the room.

No more typing, no more lost opportunities, just point, scan, and connect.

We’ve rebuilt the Kollab mobile app from the ground up to deliver a truly native experience — one that’s fast, intuitive, and designed for how you collaborate, learn, and engage on the go.

This isn’t just an update — it’s a complete reimagining of what mobile collaboration should feel like. Whether you're managing your community, completing a course, or jumping into a live event, everything now feels effortless, immersive, and lightning-fast.