Meet Sticky Phone Number on Mobile — a quality-of-life upgrade that keeps and maintains the outbound number you choose for all subsequent calls. Fewer taps, fewer mistakes, faster dialing—especially powerful alongside Local Presence Dialing.

Crystal-clear reset rules: Your selection stays sticky until you log out or uninstall the app.

Applies where it matters: Works with User Assigned Number and Default account Outbound Number.

Local Presence stays smart: Unchanged behavior—Local Presence Dialing still dynamically selects the best local number as it does today.

Before: After every outbound call, the app reset the selected outbound number—even if you had just chosen one—creating friction (especially post Local Presence Dialing launch).

Now: Your explicit selection persists, so you don’t have to re-select an outbound number after each call.

Meet Custom Dispositions on Mobile — the fastest way to turn every call into clear next steps. Choose an outcome right from your mobile app, and let it power your workflows, reporting, and follow-ups across iOS and Android.

Call End Screen Support: Select a disposition the moment a call ends, or from the post-call view—no extra taps, no desktop needed.

Single Disposition Selection: Capture one definitive outcome per call (e.g., Follow Up), so your data stays clean and your team stays aligned.

Workflow-Ready: Use the Custom Disposition filter in workflows to trigger automations instantly—send follow-ups, create tasks, move deals, and more.

Give your team crystal-clear call outcomes without switching devices:

Sound notifications in the Live Chat Widget have been expanded to cover many more system and lifecycle messages, ensuring website visitors don’t miss important updates during a chat session.

Previously, sound alerts were limited to standard incoming chat messages. Now, sounds are also played for key moments like chat initiation, acknowledgements, welcome messages and form-related messages; all governed by the existing “Notification Sound” toggle.

With this enhancement, sound notifications are now triggered for the following message types:

Live chat intro message - when starting a live chat session and after successful contact form submission.

Acknowledgement message - when a chat is acknowledged or ended.

Outside office hours welcome message: when business hours are disabled, when contact form is shown and when received during an active session.

Subheading message: Initial greeting for new visitors, when no previous chats are available and during inline mode initialization.

Contact details requested message: when the contact form is displayed

Redirect message: after form submission when redirect is enabled

All of the above messages will now play a sound when they appear, provided the Notification Sound toggle is enabled.

Notification Sound is enabled by default for Live Chat widgets.

The toggle applies to all supported chat messages listed above.

Accounts can control this setting independently per widget.

Disabling the toggle will suppress all sounds, while messages will still appear normally.

We’ve enhanced WhatsApp Template creation and updates by integrating the Media Library directly into the header media selection flow.

Businesses can now reuse existing media assets or upload new ones—including audio files—without leaving the template builder. This reduces friction, improves consistency, and accelerates campaign setup.

You can now open the side-tray by clicking the settings icon and close it while keeping your selection intact. This allows you to perform inline editing without losing your context.

Inline editing is now much smoother on smaller screens. We have moved the side-tray controls to a dedicated settings icon, now available across Forms, Surveys, and Quizzes.

Resolves common inline editing challenges on smaller devices by maximizing available screen space.

Provides a more intuitive and flexible workflow, allowing users to focus on content without side-tray obstructions

We have launched a new keyless PayPal connection experienceusing PayPal’s OAuth based integration and their latest integration SDK. This makes connecting PayPal faster, simpler, and more future ready as PayPal expands supported payment methods globally.

All new accounts will see this new integration option by default.

To switch to the keyless connection, go to the PayPal integration 'Manage' section and click 'Reconnect'. You would be redirected to PayPal page to finish setup.

Missed calls often mean missed revenue. To close this gap, we’ve launched Missed Call WhatsApp Back — a simple, built-in way to automatically follow up with customers on WhatsApp when a business misses a call.

Instead of relying on complex workflows or SMS-only responses, businesses can now instantly acknowledge missed calls on WhatsApp, where customers are far more likely to read and respond.

With Missed Call WhatsApp Back, your business automatically sends a WhatsApp message to customers when a call goes unanswered. This ensures every missed call still turns into a conversation — without any workflows, manual follow-ups, or additional setup.

Settings → Phone System → Voice → Missed Call Text Back.

From here, businesses can enable WhatsApp follow-ups with a single click.

The feature comes with a pre-filled, approved WhatsApp template:

“Hi this is {{location.name}}, I saw that we just missed your call. How can I help?”

This means you can go live immediately — no waiting for template approvals.

Businesses can customize the message to match their brand and use case, including support for personalization variables such as:

Note: Customization is done directly within the Missed Call WhatsApp Back setting, not from the WhatsApp → Templates page.

The WhatsApp message is always sent from your default WhatsApp number, ensuring a consistent and trusted customer experience.

This feature works in addition to any workflows you’ve already configured for missed calls.

If you’re using workflows to send WhatsApp messages or trigger automations, they will continue to run as expected.

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Files shared on WhatsApp—such as photos, videos, PDFs, and documents—are often critical to customer conversations. Until now, these files could disappear automatically due to WhatsApp’s built-in limitations.

With this release, WhatsApp media inside the CRM is now reliable, long-lasting, and easy to manage. We’ve introduced two related improvements that ensure important WhatsApp files are never lost and can be stored alongside your customer records.

This works by default—no setup required.

The Add to Notes action now supports Rich Text Editing - so you can format notes with bold, italics, underline, strikethrough, lists, and links for clearer, more scannable notes.

Teams can highlight key details, create checklists for follow-ups, and link supporting docs - making notes easily scannable.

You can now use Service Booking variables directly while creating WhatsApp Templates and Flows.

Previously, these reminder-related variables were only available inside Workflows. With this update, the same dynamic service booking information can now be added to your WhatsApp messages, making it easier to personalize reminders and notifications.

Add appointment and service booking details directly into WhatsApp templates.

Use the same dynamic variables across:

Simplifies building service booking reminders on WhatsApp.

Ensures consistent messaging across automations and templates.

Gives you more flexibility to design end-to-end booking and reminder experiences within WhatsApp.

No action is required—this improvement is available automatically when creating new WhatsApp templates and flows

We’ve rolled out mobile UI enhancements to improve how customers sort and filter products across your ecommerce store. These updates ensure a cleaner layout, better usability, and a smoother shopping experience on mobile devices—helping shoppers find the right products faster.

These improvements apply across mobile views of the Product List Page.

Sorting and filtering interactions are fully optimized for touch and small screens.