We’ve launched a revamped URL Redirect interface with an improved, intuitive user experience, making it easier to set up and manage 301 redirects. This update also introduces support for full domain-level redirects to external domains not connected to your account.

----------------------

We’ve introduced new engagement metrics to help you better understand how users interact with your site over a selected time period.

The Opportunity Changed trigger now supports event-based operators. Previously, this trigger worked as a filter—firing for any change on opportunities matching specific field values. Now, with Has Changed and Has Changed To operators, you can trigger workflows only when a specific field actually changes.

Previously, setting a trigger with "Assigned To = John" would fire on every update to John's opportunities—notes, lead value, tags—creating unintended triggers. Now, with "Has Changed To," you can trigger only when the Assigned To field changes to a specific user, ignoring all other updates.

Add or edit an Opportunity Changed trigger, select your field (standard or custom), and choose from the new operators. Existing workflows default to "Equals" behavior, nothing breaks.

We’re excited to release a comprehensive set of Schedules APIs and documentation, enabling users to create, manage, assign, and query schedules/staff availability across calendars programmatically. These APIs unlock deeper automation, powerful integrations, and precise availability control for teams and users at scale.

Provides teams with full programmatic control over schedules and their relationships with calendars

Helps agencies and locations manage availability across large teams and multiple locations

Supports dynamic schedule updates based on workflows, staffing changes, or external systems

Ensures scalable, consistent scheduling logic across the platform

We've made the AI Assistant more efficient by teaching it to recognize when a knowledge base search is actually needed.

The AI Assistant now skips unnecessary knowledge base lookups in two key scenarios: simple conversational messages like "Hi," "Hello," or "Thanks," and workflow analysis requests such as "Analyse my workflow" or "Explain this workflow." These analysis queries rely on the workflow context you're already viewing, not external documentation.

Instead of searching on every message, the assistant only triggers a lookup when there's meaningful content that would actually benefit from it.

Faster responses for simple interactions and workflow analysis, no waiting on searches that won't help anyway.

-------------------

Autosave now works with AI Builder created workflows. When Autosave is enabled, your AI generated workflows save automatically upon creation and every subsequent AI Builder edit saves in the background.

Enable Autosave in global workflow settings, then generate workflows using AI Builder, they'll save automatically. Further edits made through AI Builder continue saving without manual intervention.

Build confidently with AI without worrying about lost work from forgotten saves, network issues, or browser refreshes.

We’ve improved how form, survey, and quiz submissions are viewed, downloaded, and shared. This update introduces cleaner PDF layouts, more control over PDF attachments in notifications, and UI improvements across submission settings. Quiz results can now also be shared via email as a PDF.

Based on feedback from Labs, this release improves overall UI clarity by enhancing color contrast, increasing feature visibility, and optimizing the placement of key page elements.

The functioning of the page remains the same overall. Users can now create new tags from the contact card section.

• Color Contrasts and Better Visibilty

Input fields have been made darker to make them stand apart from their respective field names (two shades of grey lighter). Customers can now easily differentiate this change as it was visually disturbing earlier

• Empty Fields

Fields without input are indicated by double dashes, and the color of input fields has been adjusted to be slightly darker than the field text to enhance readability.

• Folder Colors

The UI displays the folders with a grey background to differentiate between the existing fields and folders.

• Opportunities moved under Actions

This was the most requested feature. Customers wanted a simpler way to view and add new opportunities, and the new flow significantly reduces both the number of clicks and the time required. The entire card is now clickable.

• Tags Display

Tags addition pop up made wider and cleaner. The tags are now displayed completely. We can now expand and collapse the tags section

• Engagement Score

The score is now displayed next to the contact name in the contact card. On click of this score, it opens the engagement score section.

• Add Additional Phone and Email

This feature now resides inside the contact folder. Users don't have to search on the folder name anymore.

• Delete Contact

To improve usability, the three-dot menu on the contact card has been replaced with a delete icon, reducing the effort required to locate the delete action.

We’ve rolled out a set of UI enhancements driven directly by feedback received from customers. These updates focus on improving clarity, usability, accessibility, and visual comfort on Conversations page, to help manage communications more efficiently.

These enhancements are part of the CRM Redesign: Conversations + Contact Detail Page (Beta) in Labs.

To enable the new experience, go to Labs and turn on CRM Redesign: Conversations + Contact Detail Page (Beta).

If you have already enabled this Labs toggle, all the enhancements listed below will automatically reflect in your account, no additional action required.

We’d love to keep improving based on your input. If you have additional UI-related feedback, please share your feedback through Labs.

We are thrilled to announce our new web templates, designed to elevate your marketing efforts. Whether creating a sales funnel, or sending email campaigns, our versatile and user-friendly templates have you covered. Fully customizable and professional, they streamline your workflow, saving you time and letting you focus on engaging your audience and driving results.

You can now set the default builder for new workflows (Standard or Advanced) and decide who’s allowed to switch a workflow’s view between builders.

Teams want flexibility in how they build. This update makes it simple to pick a default, grant the right access, and grow Advanced Builder feature usage at your pace.

We've upgraded the underlying AI model powering all Workflow AI Actions. This is a significant under-the-hood improvement that delivers noticeably better results across the board.

No configuration changes needed , your existing workflows automatically benefit from the upgraded model. You should see more reliable outputs, fewer edge case errors and overall higher quality results from every AI action.