Changelog
Follow up on the latest improvements and updates.
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Template Library 🖼️
🖼️ Introducing New Templates
We are thrilled to announce our new web templates, designed to elevate your marketing efforts. Whether creating a sales funnel, or sending email campaigns, our versatile and user-friendly templates have you covered. Fully customizable and professional, they streamline your workflow, saving you time and letting you focus on engaging your audience and driving results.


✨ New
- Native Google Forms integration added to Workflows
- Capture Google Form responses and trigger automations directly inside Connect.
- Eliminates the need for third-party tools like Zapier or Pabbly.
🔔 Triggers (Google Forms → Connect) (Coming Soon)
New Response (Near Real-Time) : Fires when a new response is submitted to a selected Google Form.
- Polls every 5 minutes.
- Each response triggers the workflow only once.
Trigger outputs include:
- Form ID & Form Name
- Individual question responses
- Respondent details
- Submission timestamp
⚙️ Actions (Connect → Google Forms)
- Find Form by ID : Locate a Google Form using Form ID (supports dynamic input).
- Find Form by Name : Locate a Google Form using Form Name (dropdown selection).
- Find Response by ID : Retrieve a specific response using Form ID and Response ID.
- Find Responses by Form Name : Retrieve all responses from a selected form.
Supports pagination using next page token.
All actions include Found / Not Found branches for conditional workflows.
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Conversations 🗣️
🗣️ Enhancements to New Conversations UI / Conversation Views: Save Filters, Work Faster
We’ve enhanced the New Conversations UI to give you clearer visibility into your unread conversations and eliminate confusion when tracking conversation timelines.
👀 What’s New?
Real-Time Unread Counter
You can now see the unread conversation count for each inbox.
- Real-time updates: The unread count updates instantly as new conversations are received / marked read or unread.
- Always visible: The count remains visible even when you’re browsing other tabs within the inbox.
Standardized Date Format
- We’ve standardized the date format across the Conversations page. Previously, dates were displayed in different numeric formats in different areas, which could be confusing (mm/dd vs dd/mm).
- Dates are now shown as MMM-dd (e.g., Jan 5) using the month name for quick, unambiguous identification.
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Feature Overview
Conversation Views let you save your most-used conversation filters as reusable views, so you can switch focus instantly without rebuilding filters every time. This feature is ideal if you regularly check the same sets of conversations, e.g.
- Unassigned conversations
- Conversations from specific channels
- High-priority chats based on specific tags.
How it works
- Open Conversations and go to the Views section in the Inbox panel. Click + Create View.
- Add the required filters and provide a name for the view, Once View is created, it is added to the Inbox panel and displays all conversations matching the applied filters.
- Views are visible only to the user who created it by default. Admins can share views with other users from the view menu, helping teams stay aligned while managing conversations.
Why it matters ⭐
- Quickly switch between commonly used conversation filters
- Stay focused on high-priority or unassigned conversations
- Reduce repetitive filtering and save time
- Keep teams aligned with shared views
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Automations ⚙️
⚙️ AI Builder: Smarter Wait Step Generation
We've leveled up how AI Builder handles Wait steps, making them more reliable, predictable, and capable of handling complex multi-step requests in a single prompt.
What's New
Handle Complex Wait Requests in One Go
You can now describe intricate, multi-layered wait logic in a single prompt and AI Builder nails it.
For example:
"Add a wait with a delay of 3 minutes, then another with a delay of 10 hours, then another but only run it on Tuesday-Thursday between 10am-5pm, then add an SMS and then wait for reply with a timeout of 10 minutes."AI Builder correctly generates all wait types: time delays, business hour windows, and reply-based waits with timeouts, all properly configured.
What's Fixed
Safer Wait Times
- Negative/invalid values blocked, units normalized, extreme values capped and "years" intelligently interpreted as days.
Predictable Wait Type Selection
- Simple delays and time window phrasing produce time based waits. Timeout branches only appear when you explicitly request them.
Protected Workflow Structure
- Time waits enforced as single path. Accidental multi path nodes auto corrected with no broken transitions.
Timezone & Multi-Path Improvements
- Timezone fields populate correctly. Multi path wait types always include configured timeout values.
Why It Matters
Complex automation logic that previously required manual configuration can now be generated instantly through natural language, saving time and eliminating common errors.
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Conversations 🗣️
A.I. 🤖
🤖 Increased Bot Message Limit per Conversation
What’s New
Increased Bot Message Limit per Conversation
We’ve increased the maximum number of messages a bot can send within a single conversation for Prompt-based and Form-based bots.
The limit has been raised from 25 messages to 100 messages, allowing bots to continue longer and more complex conversations without stopping unexpectedly.
This update improves reliability for advanced Conversation AI use cases where conversations naturally require more back-and-forth.
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How It Works
- No additional setup is required.
- The new message limit applies automatically to all Prompt-based bots and Form-based bots
- Bots can now send up to 100 messages per conversation
- Existing bot behaviour remains unchanged, except for the higher cap
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Social Media Planner 📣
📣 Publish Instagram Stories via Push Notifications
⭐ What’s new
This helps you plan Stories ahead, get a mobile reminder, and finish posting inside Instagram with stickers, links, music, or trending audio.
🛠️ How it works
- Schedule Instagram Stories Inside Social Planner
Users can:
- Select Instagram Story in the Post Composer
- Choose Publish via Push Notification
- Add media + caption
- Add optional notes for the teammate who will publish

Download Mobile App QR if you don't have the app from the "Download App" CTA
- 🚀 Mobile Push Notification Workflow
At the scheduled time, Social Planner triggers a push notification.
Tapping it automatically:
- Loads the Story ready media in your phone
- Copies caption to the clipboard
Users can then add Instagram native elements such as music, stickers, links, and trending audio before publishing manually.
💡 Why it matters
This feature allows users to:
- Stay consistent with Story posting
- Use Instagram’s native tools (music, stickers, links, interactive elements)
- Improve collaboration between schedulers and publishers
- Maintain creative flexibility while still scheduling ahead
- Reduce workflow gaps created by Instagram’s API limitations
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Improved ✨
✨ Analytics for External Tracking
Overview
We’ve introduced Analytics for External Tracking, giving users native visibility into visitor behavior on externally hosted sites and forms (both native and HTML-based).
This release adds a centralized analytics dashboard to track page views, form views, responses, and completion rates, with detailed filtering and audience breakdowns.
✨ What’s New
Analytics Access
- Added a new Analytics button inside the External Tracking modal
- Clicking the button redirects users to Site Analytics with External Tracking preselected
- The External Tracking option appears in the analytics dropdown only when the tracking script is connected
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Improved ✨
✨ Integration page UI/UX revamp
🚀 Overview
The Integration Page is now faster, cleaner, and more structured, delivering a significantly improved user experience.
We’ve modernized the layout with a consistent card-based design, removing ad-hoc flexibility to prevent future inconsistencies. Alongside this, several technical improvements eliminate legacy issues and improve long-term scalability.
📍How to Enable:
Settings → Labs → Toggle on “Revamped Integration Page”
💡 Why It Matters:
This update removes UI inconsistencies, improves discoverability, and significantly enhances performance. The legacy page also had multiple stability issues and was not scalable in supporting new integrations.
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Dashboard 📶
📶 Dashboard & Custom Report Performance Optimization
🚀 Overview
We’ve shipped multiple backend performance optimizations across Dashboards and Custom Reports to reduce redundant API calls, improve load times, and enhance overall responsiveness across navigation and builders.
✨ What’s New
Dashboard Improvements
- Widget definition APIs now trigger only when adding a widget, instead of firing on drawer open or tab navigation
- Removed redundant widget data API calls during:
- Cancelling dashboard edits
- Saving dashboards without changes
- Saving dashboards after widget updates
- Saving widgets when no data changes occur
- Applying quick filters across different module widgets
- Improved dashboard mount performance by converting sequential API calls into parallel execution
Custom Report Improvements
Optimized report navigation by preventing previous page API calls when switching between report pages
Improved data loading by moving users, pipelines, and currency symbol APIs from list view to builder view
Enhanced Custom Report builder performance by converting sequential API calls into parallel execution
💡 Why This Matters
These optimizations significantly reduce unnecessary network requests, resulting in:
- Faster load times
- Smoother navigation
- A more responsive experience when working with Dashboards and Custom Reports, especially for complex or data-heavy setups
📝 Note
These updates are backend-only performance enhancements and do not introduce any UI or workflow changes for users.
Overview
The new Contact List View and SmartList 2.0 have been fully launched to all customers, following their Beta phase post-LevelUp.
This major enhancement simplifies the overall experience by bringing sorting, field management, and advanced filtering into one unified workflow. The SmartList sharing experience has also been reworked to provide more granular control over access and permissions.
What’s New?
- Refreshed Contact List View featuring a cleaner, more user-friendly interface.
- A unified list view design that aligns with other CRM pages.
- Improved column management with quick search and drag-and-drop reordering.
- A powerful new filter builder supporting AND/OR logic for advanced use cases.
- The loading speed of the page has improved drastically - its much faster than the old UI
SmartList 2.0 enhancements that unify:
- Sorting
- Manage Fields
- Advanced Filters
- Upgraded Sharing & Permissions, allowing precise control over who can view or edit SmartLists.
How to Use
- Go to Contacts > SmartLists to access the new experience.
- Create SmartLists using Advanced Filters with AND/OR logic.
- Customize your view by adding, removing, or rearranging fields via Manage Fields.
- Share SmartLists with your team from Sharing & Permissions, assigning view or edit access as needed.
Why This Matters
- Delivers a more consistent, flexible, and powerful Contacts experience across the CRM.
- Cuts down the time required to configure and manage SmartLists.
Whats next
- Bringing in more operators in advanced filters to increase customer efficiency
- More consistency among operators of the same type
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