Changelog

Follow up on the latest improvements and updates.

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We're making calendar and video conferencing integrations easier than ever!
🔄 Seamless Reconnection Flow
Previously, if your calendar or video conferencing integration broke (due to expired tokens, permission changes, etc.), you had to remove the entire integration and reconnect from scratch. This was confusing and time-consuming.
With our new Reconnect button, you can now simply initiate the OAuth flow again to restore your connection — no need to remove and re-add the integration. This update provides a faster, more intuitive experience for fixing broken connections.
✅ Account-Specific Validation
We’ve also added an important security and consistency check:
  • Only the original account that was previously connected can be used to reconnect.
  • If you attempt to reconnect with a different account, we’ll show an error and ask you to reintegrate the original one.
This ensures continuity and avoids accidental misconfigurations.
🛠️ No More Lost Settings
One of the biggest pain points was that deleting and re-integrating used to reset your configuration settings. Not anymore!
When using the new Reconnect option:
  • Your linked calendar,
  • Conflict calendars,
  • Third-Party Calendar selected under Event Calendar, and
  • Video conferencing tool (under Meeting Location settings)
What’s New?
Businesses would be able to use APIs to fetch and perform various actions on coupons like create, update, delete, etc. with this feature.
Covers various aspects of coupons as follows:
  • List Coupons: Allows users to fetch all the coupons for a location
  • Create Coupon: Allows users to create a new coupon by defining all the parameters, similar to - the UI coupon creation
  • Update Coupon: Allows users to edit parameters of the retrieved coupon
  • Delete Coupon: Allows users to delete a retrieved coupon
  • Fetch Coupon: Allows users to fetch all parameters of a certain coupon

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CRM 👋

Opportunities & Pipelines 📌

📌 Introducing SmartLists for Custom Objects!

📝 We’re thrilled to introduce SmartLists for Custom Objects, empowering your team to effortlessly create, manage, and share personalized views for your Custom Objects—significantly enhancing collaboration and data visibility.
❓Why This Feature?
SmartLists simplify managing Custom Objects by providing flexible, shareable views, ensuring your team always sees the most relevant information clearly and consistently.
✨ What’s New?
a. Create & Customize Views: Easily tailor your SmartLists by selecting advanced filters, sorting, and columns.
b. Instant Search & Navigation: Quickly locate and switch between different SmartLists.
c. Column Customization: Adjust and save column widths to suit your preferences.
d. Easy Collaboration:
  • Share Lists: Share SmartLists with your team or specific individuals via direct links.
  • Permissions: Set precise view-only or edit rights for each user.
e. Efficient Management:
  • Duplicate, Rename, Export, or Delete: Manage your SmartLists’ lifecycle with a click.
  • Admin Oversight: Admins retain full control and visibility over all SmartLists and can share lists with access-control.

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Opportunities & Pipelines 📌

📌 Introducing Opportunity Notes!

🔔 We’re introducing Opportunity Notes, a powerful new feature allowing notes to be independently linked to Opportunities and Contacts; enjoy greater flexibility and clarity in organizing your information!
❓ Why This Feature?
This feature provides greater precision and clarity in managing notes by separating Opportunity notes from Contact notes, preventing clutter, and making important details easier to find.
✨ What’s New?
  • Entity-Specific Notes: Create dedicated notes for each Opportunity, separate from Contact notes.
  • Flexible Associations: Associate notes with Opportunities, Contacts, or both, choose what works for you.
  • Smart Filtering & Powerful Search: Quickly filter and find notes by their linked entities.
🔧 How to Use?
  1. To activate this feature: Go to account > Settings > Labs and toggle “Opportunity Notes” on.
  2. Navigate to the specific tab: Open the Opportunities tab (or the Contacts tab) and select the relevant record.
  3. Create a Note: Click Add Note, enter your text, then select the entities (Opportunities, Contacts, or both) under Associated Objects.
  4. View & Manage: Head to Notes under Contacts or Opportunities to view, filter, and manage your linked notes with efficiently
What's new?
You can now click on Download PDF under an Invoice/Receipt and download the file within 4 seconds. (95% of the times)
What used to happen earlier?
This used to take anywhere between 15 to 19 seconds.
What's next?
Attaching PDF along with Emails of Invoices.
What's new?
Users were reported getting into issues with descriptions of products not being available in the mobile view of Estimates & Invoices. That has now been fixed.
How to use?
  1. Add a product with description to an estimate or invoice.
  2. You were able to view the complete description on web view but now you will also be able to view it on the mobile view.
Why we built it?
To ensure parity between mobile and web of Estimates and Invoices.
To ensure that customers are able to view descriptions of the products that are mentioned in the invoices and estimates.

new

improved

Invoicing & Payments 💳

💳 Invoice Prefix Modification

What's new?
  • Earlier, users were not able to change the prefixes of their Invoices and they used to be fixed to INV
  • Users can now change it to the convention that they find suitable, therefore, making invoices in line with their business practices.
How to use?
  1. Go to Payments -> Invoice Settings
  2. Go to Payment Settings -> Change invoice Prefix -> Save
  3. Whenever a new invoice will now be created, the prefix will be modified to the new one.
Why we built it?
This is a step towards offering more customization on invoices and for business to be able to follow their conventions that they have always been following.

new

improved

Social Media Planner 📣

📣 Social Planner : Optimization of Bulk CSV Post

Social Planner optimized the CSV Bulk Import with regards
  • User get the option to import with the regards CSV and XLXS
  • 😇There are multiple date formats available - YYYY-MM-DD HH:mm, YYYY-MM-DD HH:mm:ss, YYYY/MM/DD HH:mm:ss, YYYY/MM/DD HH:mm, M/D/YYYY H:mm:ss, M/D/YYYY H:mm, you can use 24 Hour format. [Date Format Example is 2025-08-25 10:30]
  • CSV Bulk Post is optimized with regards to provide smoothness in processing CSV with long videos and 90 file in couple of seconds/minutes with performance improvement.
How does it work?
Prerequisite -
  1. Create your CSV - Basic CSV Sample is attached in the release.
  2. Connect your social account in Social Planner from Social Planner Settings > New integrations
Steps to get started -
  1. Navigate to Marketing > Social Planner
  2. In Social Planner, Click on CSV Bulk Import
  3. Upload your CSV file with scheduled date (Note - if no date is added, it will be considered as draft post), add caption, multiple images, gif and video links [Tip - add your images/videos to social planner to get the links]
  4. Select the socials and send approval (Optional step)
  5. CSV will get processed, please click on View Post to review the posts
Fix all the errors in the CSV if there are any
  1. Click on Import to schedule upto 90 Posts in seconds
We’ve rolled out a series of enhancements that make managing reviews across multiple platforms even more seamless and efficient. From smarter contact search to easier integration suggestions, these updates are designed to save you time and give you more control.
🔥 Key Highlights:
1. 🔔 Real-Time Review Notifications
Stay in the loop! You’ll now get notified whenever new reviews come in from ALL your connected review platforms — no more guessing or manually checking.
2. 🔗 Custom Integration Link Submission
Have a review platform you’d love us to integrate with? You can now submit custom platform links right from your dashboard.
This helps us prioritize the platforms you care about most!
3. 🔍 Improved Contact Search in Review Requests
We’ve fixed a long-standing issue where you couldn’t search for contacts by email or phone number when sending a review request.
It’s now faster, more accurate, and works the way you expect.
4. 📋 Custom Fields Support in SMS Review Requests
You can now configure and insert custom fields when sending SMS review requests — enabling hyper-personalized messages that drive engagement.
5. 🔄 Override Review Request Links in Workflows
Take full control of your review request journeys:
Override the default review link in SMS, Email, or WhatsApp.
Build workflow variations based on review platforms or destinations (e.g., one for Google, one for Facebook).
🔍 Where to Find These Improvements:
  • Review Notifications: Appear automatically as reviews come in
  • Integration Requests: Available under Settings > Integrations
  • Review Request Contact Search: Found in Reputation > Send Review Request Modal
  • Custom Fields & Link Overrides → Available inside SMS Review Request Actions and in Workflows
We’re excited to announce a significant improvement to calendar integrations! Previously, users were restricted to connecting only one account per integration type (Outlook or iCloud) within a account. With this new update, we’re expanding the flexibility of our calendar system to match the capabilities currently offered for Google Calendar.
🚀 What’s New?
Now, users can have multiple Outlook or iCloud accounts which they can use for checking availability conflicts and syncing third-party events.
✅ Multiple Calendar Accounts per Integration Type
You can now connect multiple accounts of the same integration type (e.g., Outlook, iCloud) within a single subaccount. This enhancement brings parity across all calendar types and increases scheduling flexibility.
✅ Cross-account Support
Users can now connect the same calendar account across different accounts they are part of—just like with Google Calendar.
Please Note:
Video Conferencing Integrations remain unchanged. You can connect one video conferencing account (Zoom, MS Teams, or Google Meet) per user per account.
However, the same video conferencing account can be connected across multiple accounts.
🎯 Why This Matters
This update brings Outlook and iCloud integrations up to speed with Google Calendar, providing consistent and scalable calendar management across the board—perfect for agencies, VAs, and power users handling multiple clients or business units.
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