When a , users may not notice it immediately — leading to missed bookings, missing video conferencing links, or confusion due to broken sync. To help users , we’ve introduced a series of delivered over time via email, SMS, or push notifications based on user preferences.

These nudges are designed to be helpful, not disruptive — encouraging users to take action while respecting their attention.

🛠 Helps users stay connected without having to check manually

⏰ Prevents missed bookings or missing meeting location links due to unnoticed disconnects

📬 Honors communication preferences by using only opted-in channels

🙌 Reduces downstream support reach outs tied to calendar, events sync or video conferencing integration issues

We are thrilled to announce our new web templates, designed to elevate your marketing efforts. Whether creating a sales funnel, or sending email campaigns, our versatile and user-friendly templates have you covered. Fully customizable and professional, they streamline your workflow, saving you time and letting you focus on engaging your audience and driving results.

Earlier this week, some users experienced issues adding virtual or service area businesses (SABs) in the Prospecting Tool. The flow was temporarily blocked due to technical issues while fetching Google Business data for such prospects.

This issue has now been fixed ✅

We’ve implemented a stronger, layered approach — so even if Google data isn’t available, you can still add prospects and generate reports without interruption.

This update also resolves issues in the Prospecting Form Widget, where some users were unable to submit forms for manual leads.

For the most accurate results, we recommend adding the Map URL

We’re now working on adding direct SAB support in Prospecting search, so you won’t need to manually add these businesses in the future

We’ve rebuilt the Trust Center and the A2P registration flow in Trust Center to make it faster, clearer, and more predictable. Expect cleaner screens, smarter field validations, and a helpful Submission Review step before you hit submit.

Join a Support Call — live help from inside the flow

Video Walkthrough — short visual explainer

We improved the Workflow Builder header so long names no longer overflow on the UI. The header now auto-scales, truncates with an ellipsis, and shows the full name on hover.

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We have introduced GPT 5.1 model in the GPT action in workflows

Better and faster reasoning over GPT 5

More conversational and warmer personality

Better Instruction following over other OpenAI models

We have added Adyen as a payment provider. Adyen is widely used across Europe and North America and is known for its enterprise grade capabilities.

With this launch, agencies can serve prospects and clients who prefer or already use Adyen, and those who can’t adopt other providers.

Scope at launch: Card payments (credit/debit)

Win more enterprise deals - Many larger companies standardize on Adyen - now you can meet that requirement.

Supports 3DS type cards - Provides additional security and compliance for international and high-risk transactions.

Stronger EU/North America coverage - Adyen’s footprint makes it easier to onboard clients operating in those regions.

Faster client adoption - Existing Adyen merchants can connect their credentials and start taking card payments through your white‑label.

We’ve rolled out a major enhancement to the Auto Follow-Up feature in Conversation AI!

Previously, bots would sometimes send unnecessary or excessive follow-ups, even after a conversation had clearly ended — for example, when a user was disqualified, not interested, or had already booked an appointment.

With this update, the bot is now context-aware and intelligently analyzes the entire conversation — including the last few messages — before deciding whether to send or cancel a scheduled follow-up.

This makes the bot more human-like, relevant, and respectful of user intent.

Here are scenarios where the bot will now skip follow-ups intelligently:

Example responses:

Example responses:

Example responses:

Example responses:

These indicate closure and no further follow-up is needed unless the user re-engages.

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Prevents unnecessary follow-ups that may frustrate leads.

Makes AI smarter and more natural in understanding conversations.

Maintains a professional and non-intrusive brand experience.

Saves time by automating context detection for follow-up logic.

We’ve reimagined the Connect mobile experience from the ground up, not just with a fresh coat of paint, but with a deeply thoughtful redesign that makes every moment on mobile more powerful, intuitive, and productive.

Whether you’re responding to conversations, checking your pipeline, or generating content with AI, the new app has been rebuilt to make running your business feel effortless. It’s cleaner, faster, smarter - and tailored to how you actually work.

The entire app experience has been overhauled to help you get more done with less effort. The left-hand navigation is gone, replaced by a sleek App Drawer that organizes your tools into smart categories, while global elements like Notifications and Settings now live on the top-right — always within reach but never in your way.

You’ll immediately notice the modern interface and dark mode — a true-black experience designed for OLED efficiency and late-night productivity.

Everything you need is easier to find, faster to open, and simply more enjoyable to use.

The new homepage is your personalized command center - built to surface what matters most, all in one glance. It’s smart, dynamic, and role-aware, adapting automatically based on your access and permissions.

Here’s what you’ll find:

Every piece of this experience is role-based - meaning users only see widgets and data relevant to their access level, keeping things clean, secure, and personalized.

Say goodbye to hunting through menus or scrolling endlessly. The new Universal Search makes information retrieval instantaneous and intelligent.

You can now search across Conversations, Contacts, and Opportunities — with support for more modules rolling out in Q4. It’s context-aware, lightning fast, and remembers your last five searches to make repeat queries effortless.

Search for modules, quick actions, or even the tiniest detail from an old conversation - type a single word, and the app will instantly pull up what you’re looking for. Yes, even that text message from three months ago.

It’s search, redefined for how your business moves.

Your new App Drawer brings structure and clarity to everything Connect offers. Organized into four intelligent categories, it mirrors the logical flow of your business — just like on web:

Modules are displayed in a four-column grid view, making it easy to spot, access, and switch between tools. The design prioritizes clarity and speed, ensuring you can find what you need in seconds.

This is navigation made human - intuitive, beautiful, and purpose-built for momentum.

Meet Ask AI, your intelligent assistant that does far more than just answer questions. It’s your personal content creator, CRM operator, and creative partner - all rolled into one.

With Ask AI, you can:

You can even revisit your conversations - the Chat History section keeps every past Ask AI interaction accessible, so you can reference ideas, reuse prompts, and pick up right where you left off.

Ask AI is not just reactive; it’s proactive intelligence, ready to help you do more with less effort.

This isn’t just a design overhaul - it’s a foundational rebuild:

We’re not stopping here. The upcoming months will introduce:

This release lays the foundation for the next generation of the Connect mobile ecosystem - and what’s coming next will truly change how you operate.

The new Connect Mobile App isn’t just an update - it’s a revolution in how you experience your business on the go. It’s built to be faster, more intelligent, and deeply intuitive, transforming your pocket into a true business command center.

Every tap is smoother. Every screen is smarter. Every action feels lighter.

This is the future of Connect - redesigned for motion, powered by intelligence, and crafted for you.

We’re excited to introduce the Featured Product Element, a new drag-and-drop component that allows store owners to showcase individual product details anywhere on their store or website pages. Store owners can display any product with complete details (images, variants, price, description, and CTAs) on any store or website page.

Featured Product customizations are mutually exclusive from Default PDP and Custom PDP. It works independently, changes here won’t affect other product detail pages.

It supports only one static product — not a collection or dynamic list.

For navigation or CTA redirections, you can link directly to the Featured Product page or use a website URL redirect by entering the preview URL.

We’ve revamped the Undo/Redo system in the Page Builder to make editing smoother, more reliable, and faster. Every change is now tracked accurately across main pages and popups while using fewer system resources.

Comprehensive Change Tracking: Undo/Redo now works across the entire builder including main pages, popups, and global settings like typography and tracking codes.

Smart Popup Visibility: When undoing or redoing a change related to a popup, the builder automatically opens that popup so you can instantly see your edits in context.

Optimized Performance: Improved snapshot logic uses less memory and makes editing faster and lighter.

Better Text Editing: Text changes are now grouped together intelligently, so undoing doesn’t happen with every keystroke making it cleaner and easier to control.

Makes editing faster and smoother, even for complex pages.

Reduces lag and improves reliability when switching between elements.

Helps you edit with confidence, knowing every change is accurately tracked.