new
improved
Reputation β
π New Feature: Say Hello to Reviews AI Agents
Weβre delighted to launch Reviews AI Agents β your new superpower for crafting personalized, on-brand review responses at scale. Create multiple AI personalities, assign them smartly, and let them do the talking in just the right tone.
π₯ Key Highlights:
1. π§ Create Multiple AI Agents
- Tailor each Agent with unique traits (formal, friendly, humorous)
- Set tones like empathetic, professional, or casual
- Choose response styles β concise or detailed
2. π Smart Assignment Logic
- Match Agents to review sentiment (positive, neutral, negative)
- Rotate Agents using round-robin for response variety
3. π Language Detection
- Automatically detects and replies in the reviewβs language
- Set a fallback language when needed
4. π¨ Templated AI Agents
- Donβt want to start from scratch? Use our ready-to-go personality templates
5. π’ Google Page Selection
- Choose which Google Business Page each AI Agent responds on
- Perfect for managing multi-location or multi-brand reviews
6. βοΈ Full Control & Testing
- Edit, clone, or delete personalities anytime
- Preview AI responses before publishing
- Easily see which Agent crafted each reply
π Where to Find This:
- You can access Reviews AI Agents inside your Reputation Management module:
- Go to Reputation Management and proceed to Settings
- Click on the "Reviews AI" tab
- Start creating, customizing, and assigning your Agents!
π Why This Matters:
π‘ Brand Consistency β Maintain a unified voice across all review responses.
β³ Save Time & Effort β AI handles responses while you focus on growing your business.
π Engaging & Natural Replies β Reduce repetitive, robotic responses with dynamic AI personalities