new
improved
Automations ⚙️
⚙️ Inbound DND Support for Workflows
You can now automate Do Not Disturb settings for inbound communications, not just outbound. This addresses a common pain point where incoming spam calls were creating junk contacts and false opportunities with no way to filter them through automation.
What's new:
- Direction control added to both the Contact DND trigger and Enable/Disable DND action
- Choose between Inbound or Outbound DND
- Inbound DND applies to all inbound channels (Calls & SMS)
How to use:
- Add the Contact DND trigger or Enable/Disable DND action, set direction to Inbound, and configure your DND preferences. Results appear on the contact's DND tab.
- Existing configurations remain unchanged—all current DND triggers and actions default to Outbound.
