💬 Facebook & Instagram Chat Widget Types

We have added full support for Facebook Chat and Instagram Chat as independent chat widget types.

Accounts can now configure their widget to route website visitors directly into Facebook Messenger or Instagram DM, enabling real-time engagement on the customer’s preferred Meta messaging channels.

👀 What's New?

1. New Chat Widget Types

Two new chat types are now available in the selector modal:

Facebook Chat - Redirect visitors to Facebook Messenger for real-time conversations.
Instagram Chat - Route visitors to Instagram DMs for instant engagement.

These appear in the “Select the type of chat” screen with updated sub-text and illustrations.

2. Facebook Chat Setup in Widget Builder

A new Facebook Chat Setup accordion is added under the Chat Window tab.
Users can select a connected Facebook Page from a dropdown.
If no connected pages exist, users can click Connect a linked Facebook page button to open the updated connection modal.

No changes were made to the Style or Messaging tabs.

3. Instagram Chat Setup in Widget Builder

A new Instagram Chat Setup accordion appears on the Chat Window tab.
Users can choose from their connected Instagram accounts.
If no accounts are linked, Connect a linked Instagram account button opens the Meta integration connection modal.

Again, no changes were made to the Style or Messaging tabs.

4. Updated Meta Page/Account Connection Modal

When users click “Connect a linked Facebook page” or “Connect a linked Instagram account”, the system opens an enhanced modal that:

Lists all available Facebook Pages or Instagram-connected Pages
Indicates which pages/accounts are already connected
Allows users to connect additional pages without leaving the widget flow
Syncs integration settings automatically upon connection

This prevents redirection to a new window and keeps the experience fully aligned with the chat widget expected behavior.