🗣️ Enhancements to New Conversations UI / Conversation Views: Save Filters, Work Faster

We’ve enhanced the New Conversations UI to give you clearer visibility into your unread conversations and eliminate confusion when tracking conversation timelines.

👀 What’s New?

Real-Time Unread Counter

You can now see the unread conversation count for each inbox.

Real-time updates: The unread count updates instantly as new conversations are received / marked read or unread.
Always visible: The count remains visible even when you’re browsing other tabs within the inbox.

Standardized Date Format

We’ve standardized the date format across the Conversations page. Previously, dates were displayed in different numeric formats in different areas, which could be confusing (mm/dd vs dd/mm).
Dates are now shown as MMM-dd (e.g., Jan 5) using the month name for quick, unambiguous identification.

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Feature Overview

Conversation Views let you save your most-used conversation filters as reusable views, so you can switch focus instantly without rebuilding filters every time. This feature is ideal if you regularly check the same sets of conversations, e.g.

Unassigned conversations
Conversations from specific channels
High-priority chats based on specific tags.

How it works

Open Conversations and go to the Views section in the Inbox panel. Click + Create View.
Add the required filters and provide a name for the view, Once View is created, it is added to the Inbox panel and displays all conversations matching the applied filters.
Views are visible only to the user who created it by default. Admins can share views with other users from the view menu, helping teams stay aligned while managing conversations.

Why it matters ⭐

Quickly switch between commonly used conversation filters
Stay focused on high-priority or unassigned conversations
Reduce repetitive filtering and save time
Keep teams aligned with shared views