🤖 Conversation AI - Cancel and Reschedule Appointment

We’ve introduced Enhanced Appointment Booking Logic to streamline scheduling, rescheduling, and cancellation appointments within Conversation AI. The new logic enables the bot to detect existing future appointments and intelligently guide users—whether they want to book another, cancel, or reschedule—improving automation and user experience.
This feature is currently available via Labs
🧩 Use Case:
Let’s say a contact says:
“I want to book an appointment.”
→ The bot first checks if any future appointments exist. If so, it asks whether the user wants to book a new one or reschedule an existing one.
“I want to cancel my appointment.”
→ The bot lists the upcoming appointments and asks which one(s) to cancel, prompting for a reason. If the reason is a time conflict, it nudges the user to reschedule instead.
“I want to reschedule.”
→ The bot displays the upcoming appointments and lets the user select one to reschedule.
Bulk canceling and rescheduling are supported, especially with future support for recurring appointments in mind.